Senior creative with a unique balance of design, product development and management expertise.
Charlie established his career in 2000 at Apple, creating new types of service products, and building teams to deliver those services. He started this new business in Australia, then expanded it to Asia-Pacific and Europe. In 2007, Nokia brought him on board to create similar business services for their carrier customers globally. A year later, the VP of User Experience appointed him to a new consumer experience team, to create a community model for Nokia's UX designers. He work alongside the VP in this, as well as other strategic activities.
With increasing awareness of the importance of competitive UX, in 2009 Nokia established a program to evaluate its designs and prototypes - and set UX benchmarks for product programs. Charlie established this team as part of the Advanced Design group. Using a peer-review process, the program ran over forty evaluations covering industrial design, UI and interaction design areas. With a set of heuristics, predictive metric and actionable design changes for product teams, the "UX123" program became part of Nokia Designs' brand experience approach, as well as the company strategy and targets. It continues to be used by Nokia teams today.
Building on this detailed knowledge of smartphone UX design, Charlie was asked to create a new Bay Area studio for Advanced Design. He brought together a diverse set of senior designers to develop product designs for technology such as flexible OLEDs, optical head-mounted displays, graphene and MEMS sensors. The studio was responsible for ID, UX and prototyping of the products - in collaboration with engineering teams from Nokia Research Center's Lausanne, Cambridge, Berkeley, Espoo and Bangalore locations.
Through a series of projects, Advanced Design developed a deep understanding, and unique point of view around location and motion. Charlie led product design and UX activities for several projects that looked into the future of the consumer mapping experience, and contributed to the productization process of HERE's consumer apps.
That same point of view continued to mature in Advanced Design and ultimately resolved into a powerful vision for a new product range. This vision and product strategy formed the basis for the new "Everyday Adventure" (EA) division within HERE. Charlie was appointed to head UX for an innovative new product and serving offering from EA.
He is now responsible for concepting, definition, production and delivery for a device and supporting ecosystem. In addition to leading UX designers from Bay Area and LA studios in product making, he also is part of the leadership team.
With this unique background of design, product development and management - Charlie is a senior leader with expertise in:
- Managing, leading and mentoring design teams
- Hands-on UI, Interaction & UX design
- Establishing and improving design process (in design and with engineering)
- High-quality product and project execution (near-term and forward-looking)
- Working successfully with product, marketing and engineering teams
- Speaking publicly about design, and teaching design students